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West Midlands Trains Dual Brand logo

Welcome to
West Midlands Trains

The new franchise operating West Midlands Railway
and London Northwestern Railway services

London Northwestern Railway Logo
Visit London Northwestern Railway website
  • London
  • Birmingham
  • Liverpool
West Midlands Railway Logo
Visit West Midlands Railway website
  • Birmingham
  • Coventry
  • Wolverhampton

About Us

We are proud to operate two new railway brands for and to the Midlands, the North West and London.

In the Midlands the West Midlands Railway brand is a local railway placing Birmingham at the centre of its network. We run the majority of the local services, as well as direct trains to many of the surrounding towns and cities, including Redditch, Stratford-upon-Avon, Worcester, Hereford, Shrewsbury, Telford, and Northampton.

Our London Northwestern Railway brand serves the London to Liverpool route on the west coast, stopping at Birmingham, Milton Keynes and Northampton, with the West Midlands at its heart.

Both services are operated by West Midlands Trains Ltd, a joint venture, owned by Abellio, Mitsui and East Japan Railway Company (JR East).

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Each business brings a wealth of knowledge and expertise to the franchise and it's our aim to give you the rail experience you deserve at the price you want to pay.

Over the next nine years, we will deliver a host of key improvements across the network, investing nearly £1bn in service and timetables to make rail travel much easier.

New names, new services, a new promise for you.

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Careers

We will be investing heavily in our people and communities during our franchise, with 900 apprenticeships offered over the nine years.

To find out more and to register for interest in other jobs with us, please visit our jobs website.

Visit our jobs website

Operator and Franchise News

  • Abellio, JR East and Mitsui announce £680M new trains for the next West Midlands Rail franchise; 413 electric and diesel carriages to be manufactured by Bombardier and CAF

    9 Dec 17

    Abellio, JR East and Mitsui announce £680M new trains for the next West Midlands Rail franchise; 413 electric and diesel carriages to be manufactured by Bombardier and CAF

    Saturday, 9 December 2017

    Abellio, JR East and Mitsui have today announced that Bombardier Trains and Construcciones y Auxiliar de Ferrocarriles (CAF) have been selected to manufacture 107 new trains for the next West Midlands franchise, the financing of which is being led by Infracapital and Deutsche Asset Management.

    These trains will be made up of 413 carriages and cost £680m; part of the near £1bn investment into the franchise that Abellio, JR East and Mitsui will be overseeing in the coming years.

    The new trains will provide space for an extra 85,000 passengers on rush hour services into Birmingham and London. Journeys will be faster and more comfortable, with air conditioning, free Wi-Fi and in-seat power sockets provided as standard.

    Bombardier will produce 333 electric carriages made up of 90mph 36 x 3 car trains for metro services and 110mph 45 x 5 car trains for outer suburban and long distance configurations. They will be built at Bombardier's facility in Derby.

    CAF will produce 80 diesel carriages made up of 12 x 2 car trains and 14 x 4 car trains which will provide dedicated services for journeys to the towns and cities around Birmingham.

    The new trains will be essential for delivery of the increased capacity and improved journey times required on the franchise. By the end of the franchise there will be 25% more train carriages available than at the start.

    The trains will be leased to the new West Midlands rail franchise, as is standard practice.

    Chris Grayling, Secretary of State for Transport said:

    "We are delivering the biggest rail modernisation programme for over a century. West Midlands passengers will see longer, more frequent trains, faster journeys and a more reliable service for passengers. This is part of a huge investment happening up and down the country and will make a real difference to passengers.

    "This investment reflects our commitment, and that of train operators, to put passengers at the heart of everything we do."

    Dominic Booth, Managing Director of Abellio UK said:

    "We are delighted to award this work to Bombardier and CAF, which means we are now overseeing £3bn of investment into 1700 new carriages across all our franchises.

    "It is great news that so many of these trains will be produced in the UK. As a company, we are committed to working with the government to strengthen the British economy and deliver thousands of high-quality jobs over the coming years."

    Richard Hunter, UK Managing Director, Bombardier Transportation said:

    "Being selected for this important order is another huge endorsement of our workforce and the quality of the products we design, engineer and manufacture here in the UK. Our modern Aventra trains will be built in the Midlands for the Midlands, and provide passengers with greater connectivity, reliability and shorter journey times."

    Richard Garner, Business Development Director for UK and Ireland at CAF said:

    "This is fantastic news and builds upon recent success in securing contracts to supply new trains for the Northern and TransPennine franchises. This opportunity consolidates CAF's position as one of the leading manufacturers of trains in the UK market and is a fabulous achievement in CAF's centenary year."

  • London Northwestern brand being brought back to the UK Rail Network

    30 Nov 17

    London Northwestern brand being brought back to the UK Rail Network

    Thursday, 30 November 2017

    Abellio, JR East and Mitsui have today announced that London Northwestern will replace London Midland’s west coast services for the next West Midlands rail franchise, which starts on 10 December.

    London Northwestern is designed to reflect the increasing economic power and growth of the north western corridor – whilst placing the west midlands at its heart.

    The new brand presents a contemporary take on the original heritage of the line, representing a credible alternative to existing operators, with a company parentage that includes international railway operators of Holland and Japan.

    All remaining London Midland services, operating in and around Birmingham, will be rebranded to West Midlands Railway. This brand was announced last year, after being created by the West Midlands Combined Authority to better serve its local customer base.

    London Northwestern and West Midlands Railway will offer two fresh propositions for its customers who are part of the driving economic force of Britain. The business units will have a shared management board, while being closely aligned to their regional and route specific service requirements.

    The introduction of two new, separate, railway brands is to enable potential devolution of the west midlands routes to the West Midlands Combined Authority. London Northwestern would remain under the remit of the Department for Transport for future retender.

    The current changes are a part of the near £1bn of investment into the network over the next nine years by Abellio, JR East and Mitsui. This includes £680m on new trains, produced by Bombardier and CAF and £70m on new depots.

    Dominic Booth, Managing Director of Abellio UK said:

    We are delighted to bring the London Northwestern brand to a whole new generation of passengers, and it seems apt during a time of record investment into the railways.

    “This is all part of the £1bn of improvements we are delivering to the network over the coming years.”

  • Merseyrail’s Jan Chaudhry-van der Velde appointed Managing Director of West Midlands Trains

    30 Nov 17

    Merseyrail’s Jan Chaudhry-van der Velde appointed Managing Director of West Midlands Trains

    Thursday, 30 November 2017

    Jan Chaudhry-van der Velde has today been appointed as Managing Director of West Midlands Trains, which will take over the next West Midlands franchise on 10 December. He joins from Merseyrail where he has been MD since 2015.

    Prior to joining Merseyrail, Jan spent three years as Abellio UK’s Deputy MD. In this role he was a member of the Merseyrail board and played a critical role in the company’s successful bid for the ScotRail franchise.

    Jan has also held a number of director roles outside of Abellio including Operations Director at South West Trains, Commercial Director at Southern and Operations & Retail Director at Thameslink. He first joined the sector in 1989 as a British Rail general management trainee.

    Merseyrail’s new managing director will be Jan’s former deputy, Andy Heath. Andy first joined Merseyrail as Trains Manager in 1998 and has been Operations Director since 2005. He will be stepping into the role on 10 December, following Jan’s departure.

    Abellio, with its partners JR East and Mitsui, will be overseeing nearly £1bn of investment into the West Midlands network over the next nine years. This includes £680m on new trains, £70m on depots and £60m on station improvements.

    Patrick Verwer, the outgoing MD of London Midland, will move on after six successful years at the helm of the business. He made this decision before the announcement of the franchise award and he leaves with the best wishes of West Midlands Trains.

    There will be an announcement on the rest of the executive team for West Midlands Trains before the franchise starts on 10 December.

    Jan Chaudhry-Van der Velde said:

    It’s a real honour to take on this role at such an exciting time for the West Midlands. The near £1bn of investment going onto the network over the coming years will deliver significant improvements to our customers’ journeys.

    Performance and customer satisfaction levels at Merseyrail were best in class during my time there, and I’m looking forward to delivering similar improvements at West Midlands Trains.”

    Andy Heath said:

    I am extremely pleased to be taking on this new position, having worked at Merseyrail over the last two decades. During this time, we have delivered one of the best performing franchises in the country – an achievement that I will endeavour to maintain under my stewardship.

    My focus as managing director will be on three major projects: to deliver the new trains, modernise ticketing and improve customer facilities at our stations. This will not only drive Merseyrail's success, but also support the ambitions of the Liverpool City Region.”

    -Ends-

    For more information about Jan’s appointment please contact George Robinson at [email protected] or on 07841 533805.

    For more information about Andy’s appointment please contact Alice Owen at [email protected] or on 07885 814 354.

    About the new West Midlands franchise

    Abellio UK, JR East and Mitsui will be running the next West Midlands rail franchise from 10 December 2017 until 2025/6. Abellio has a 70.1% share of the company and JR East and Mitsui own the remaining 29.9% in a 50:50 split.

    The new plans for the franchise include:

    • Nearly £1bn invested into the overall network over the course of the franchise;
    • £680m investment into new trains with 413 new carriages manufactured by Bombardier and CAF, creating space for an extra 85,000 passengers on rush hour services in Birmingham and London;
    • £70m invested in new and existing depots to improve train reliability;
    • Over £60m invested in station improvements delivering over 1,000 new car parking spaces and over 2,500 cycle parking spaces. This is alongside new and refurbished waiting rooms, more seats at stations and feasibility studies into developing new stations in the West Midlands;
    • A greater choice of travel options for passengers thanks to the introduction of new Sunday services by 2021. This includes services from Birmingham to Shrewsbury and between Bedford and Bletchley;
    • Greater provision of passenger information with audio visual displays on all trains by the end of 2019 as well as 800 new digital customer information screens across the network;
    • Free Wi-Fi on all trains by the end of December 2019;
    • The creation of over 900 new apprenticeships over the course of the franchise, with existing staff benefitting from a £13m investment in staff training and development; and
    • An investment of £1.25m into community rail initiatives.
  • West Midlands Trains' Top Team Announced

    30 Nov 17

    West Midlands Trains' Top Team Announced

    Thursday, 30 November 2017

    Following last week’s announcement that Jan Chaudhry-van der Velde has been appointed Managing Director of West Midlands Trains (WMT), his top team for the franchise can now be announced. They are:

    • Jan Chaudhry-van der Velde, Managing Director;
    • Adrian Thompson, HR Director;
    • Neil Bamford, Engineering Director;
    • Andy Camp, Commercial Director;
    • Lesley Heath, Head of Safety and Environment;
    • David Lindsay, Finance Director;
    • Mark Steward, Operations Director;
    • Richard Brooks, West Midlands Customer Service Director;
    • Andrew Conroy, West Coast Customer Service Director; and
    • Jane Fisher, Transition and Projects Director.

    Adrian Thompson has been appointed to the new role of HR Director. Adrian has undertaken a number of HR roles within Abellio over the last 18 months including interim cover for the HR Director vacancy in ScotRail. Prior to this he was the HR Director at Northern Rail.

    Current London Midland (LM) Asset Maintenance Director, Neil Bamford, will become Engineering Director. Neil started his career with British Rail and was Head of Fleet at CrossCountry before joining LM. He will be instrumental in bringing the new trains onto the network on time and within budget as part of the £680m investment WMT is making in rolling stock.

    Andy Camp will be the new Commercial Director after several years doing the same job at Greater Anglia. Andy joined Greater Anglia in 2012 following a successful career in commercial outside the rail industry. He will be a strong asset to the business in maximising commercial value, while providing the best possible travelling experience for passengers.

    Lesley Heath will stay on as Head of Safety and Environment with the role being upgraded to an executive position. Lesley is an experienced safety professional, joining LM in 2015 and previously undertaking a number of safety roles in other TOCs including East Coast, GWR, Merseyrail and ScotRail.

    Moving into the Finance Director role will be David Lindsay, who was the finance lead on the Abellio bid team for WMT. David has been with Abellio – one of WMT’s parent companies – for six years, originally joining as a finance manager and progressing to bid workstream leader. He now takes the step up into the WMT top team.

    Mark Steward will become Operations Director for the new franchise having previously spent a short time as Passenger Services Director for London Midland. Mark has a wealth of operational experience having worked in the former Silverlink franchise as well as for other TOCs – most recently South West Trains, where he was Operations Director up until August.

    The West Midlands and West Coast Customer Service Director positions are new to the franchise, created to reflect the two business units within WMT. Richard Brooks, the current LM Commercial Director, will take on the role of West Midlands Customer Service Director, covering the area in and around Birmingham, and will work closely with West Midlands Rail and the West Midlands Combined Authority.

    Doing Richard’s equivalent role for the West Coast part of the franchise will be Andrew Conroy. Andrew has worked on the WMT mobilisation team for the last three months having previously been Customer Service Director for East Midlands Trains. He will cover the West Coast Main Line from Euston all the way to Crewe and Liverpool, as well as several branch lines, all under the new London Northwestern brand.

    Also coming in from within the WMT bid team is Jane Fisher. Jane has worked on the West Midlands bid for the last two years, being Deputy Director when the bid was put together and Mobilisation Director thereafter. She comes in as Transition and Projects Director which will allow her to build on the strong foundations created during mobilisation and ensure the franchise stays on track to achieve everything committed to in the new contract.

    Incoming Managing Director of WMT, Jan Chaudhry-van der Velde, said:

    “This team provides an effective blend of Abellio experience, continuity from the existing successful London Midland team and some new talent, as we deliver nearly £1bn of investment into the network over the next eight years.

    “The new franchise starts on 10th December 2017 and we are very much looking forward to getting started, delivering all the benefits we’ve committed to for passengers across the franchise, including over 100 new trains and £60m of station improvements.”

    About the new West Midlands franchise

    Abellio UK, JR East and Mitsui will be running the next West Midlands rail franchise from 10 December 2017 until 2025/6. Abellio has a 70.1% share of the company and JR East and Mitsui own the remaining 29.9% in a 50:50 split.

    The new plans for the franchise include:

    • Nearly £1bn invested into the network over the course of the franchise;
    • £680m investment into new trains with 413 new carriages manufactured by Bombardier and CAF, creating space for an extra 85,000 passengers on rush hour services in Birmingham and London;
    • £70m invested in new and existing depots to improve train reliability;
    • Over £60m invested in station improvements delivering over 1,000 new car parking spaces and over 2,500 cycle parking spaces. This is alongside new and refurbished waiting rooms, more seats at stations and feasibility studies into developing new stations in the West Midlands;
    • A greater choice of travel options for passengers thanks to the introduction of new Sunday services by 2021. This includes services from Birmingham to Shrewsbury and between Bedford and Bletchley;
    • Greater provision of passenger information with audio visual displays on all trains by the end of 2019 as well as 800 new digital customer information screens across the network;
    • Free Wi-Fi on all trains by the end of December 2019;
    • The creation of over 900 new apprenticeships over the course of the franchise, with existing staff benefitting from a £13m investment in staff training and development; and
    • An investment of £1.25m into community rail initiatives.

Our Passenger Charter is our promise to you, our customers

It explains how to use the West Midlands Railway and London Northwestern Railway services, and how to get help or advice if you need it. It is updated every year.

Download our Passenger Charter

Accessibility

We have a policy that describes the procedures we have in place to ensure equality of service to disabled people throughout their journey, beforehand, at stations and on-board.

We also keep copies of our Disabled People’s Protection Policy (DPPP) at our staffed stations.

Download a full copy

If you need help getting on and off the train, please call our ‘Passenger Assist’ team. If you aren’t sure which service you will travel with, both can help you.

Phone numbers and addresses

West Midlands Railway

Passenger Assist bookings:
0800 024 8998
Text Talk Pre fix 0800 024 8998 with 18001

London Northwestern Railway

Passenger Assist bookings:
0800 024 8997
Text Talk Pre fix 0800 024 8997 with 18001

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Customer Report

Every year we will make it clear in our Customer Report all the improvements that we are delivering for you and all our customers. Included in the report will be information about how we:

  • Provide a safe, clean and reliable train service
  • Keep you updated on services, changes and disruptions
  • Compensate you when things go wrong
  • Let you know how we are performing
  • Act on feedback you give us

Download the Customer Report

Privacy Policy

This Privacy and Cookie Policy is divided into two parts:

Part 1 - Use of your personal information: The basis on which your personal information that we collect from you, or that you provide to us, will be stored and used by us.

Part 2 - Information about Cookies: Which cookie files we use, how these work and why we use them.

Part 1 – Use of Your Personal Information

1 About this Privacy Policy

West Midlands Trains Ltd ("we", "us", or "our") are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy applies to the website www.wmtrains.co.uk. The website www.wmtrains.co.uk (our site) is owned and operated by West Midlands Trains Ltd, a company registered in England and Wales whose registered office is at 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG. Company Registration No. 09860466. By visiting www.wmtrains.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller in respect of the website is West Midlands Trains Ltd of 102 New Street, Birmingham, B2 4JB.

Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this policy.

Questions, comments and requests regarding this policy are welcomed and should be emailed to our Customer Relations team via the "Contact Us" page on our site.

Information That We May Collect From You

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms on our site www.wmtrains.co.uk or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for tickets, order tickets on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, country of residence, e-mail address, phone number and travel preference information.
  • Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); tickets and/or journeys you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

2 Uses made of this Information

We use information held about you in the following ways:

Information you give to us. We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, tickets and services that you request from us;
  • to provide you with information about other tickets, products and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form or registration form);
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about products or services that may interest you or them.
  • Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

3 Disclosure of Your Information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If West Midlands Trains Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of West Midlands Trains Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4 Where We Store Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5 Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by writing to us at West Midlands Trains Ltd, 102 New Street, Birmingham, B2 4JB.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6 Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Part 2 – Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

We use two types of cookie on our website, those which are strictly necessary for the website to operate functionality such as the ticket booking and purchase. And third party cookies from Google which enable us to track website usage and measure how effective our marketing activity is.

So what is a cookie?

A "cookie" is a small text file that is placed on a user's computer hard drive by a website. There are several types of cookie and the most common are often referred to as 'session' cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the website.

Other types of cookies can be used to track internet activity after the user has left a website. These are usually sponsored by organisations external to the website being visited and are generally known as 'third-party' cookies. These usually have a long lifetime with several months being quite common. They are 'harvested' and 'refreshed' whenever the user visits a page where the same or a similar cookie is being used.

Third party cookies

We use Google’s cookies for analytics and for conversion tracking.

The cookies set by Google are as follows:

  • This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. This cookie expires 2 years from set/update.
  • This cookie is used to establish and continue a user session on our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes.
  • Google Conversion tracking - The conversion tracking cookie is set on your browser only when you click an ad delivered by Google where the advertiser has opted in to conversion tracking. These cookies expire within 30 days and do not contain information that can identify you personally. If this cookie has not yet expired when you visit certain pages of the advertiser’s website, Google and the advertiser will be able to tell that you clicked the ad and proceeded to that page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites. If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain.

Why do we need to use these cookies?

  • We use the information we obtain from our cookies for the following:
  • Website usage and analytics
  • To track your journey from page to page to enable the booking and payment process to function
  • Tracking purchases to measure the effectiveness of search and marketing campaigns

Blocking and deleting

Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. If this is done it is important not to exclude the benign and useful session cookies. Choose an option that rejects all third-party cookies.

Please note that this may impact on the usability of ours and other websites.

Smartcard

For some bookings we allow your ticket to be delivered to your Smartcard.

If you are using an existing Smartcard you must ensure that you correctly enter your Smartcard reference number - we cannot amend this after payment has occurred.

You must carry your Smartcard with you when you travel.

You must ensure that you validate your Smartcard at the start and end of your journey by using either the stand alone validators or ticket barriers as applicable.

Some train companies apply additional restrictions to the use of Smartcards - you must note any additional restrictions notified during the booking process.

Terms and Conditions

General

This Web site is owned and operated by West Midlands Trains Ltd, whose registered office is at 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG. West Midlands Trains Ltd is a company registered in England and Wales with company number 09860466.

For the purposes of these Terms and Conditions "We", "Our" and "Us" refers to West Midlands Trains Ltd. Please review these Terms and Conditions carefully before using this Web site. Your use of this Web site indicates your agreement to be bound by these Terms and Conditions.

Data protection

Any personal information you supply to Us when you use this Web site will be used in accordance with Privacy Policy.

Proprietary Rights

All trademarks, copyright, database rights and other intellectual property rights in the materials on this Web site (as well as the organisation and layout of this Web site) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Web site or the underlying software code whether in whole or in part. However, the contents of this Web site may be downloaded, printed or copied for your personal non-commercial use.

Acceptable use

You may only use this Web site in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Web site.

In particular, you agree that you will not:

  • post, transmit or disseminate any information on or via this Web site which is or may be harmful, obscene, defamatory or otherwise illegal;
  • use this Web site in a manner which causes or may cause an infringement of the rights of any other;
  • use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Web site including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
  • deface, alter or interfere with the front end 'look and feel' of this Web site or the underlying software code;
  • take any action that imposes an unreasonable or disproportionately large load on this Web site or related infrastructure;
  • obtain or attempt to obtain unauthorised access, via whatever means, to any of Our networks.

Without prejudice to any of Our other rights (whether at law or otherwise) We reserve the right to deny you access to this Web site where We believe (in Our absolute discretion) that you are in breach of any of these Terms and Conditions.

Changes to this website

We may make improvements or changes to the information, services, products and other materials on this Web site, or terminate this Web site, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Web site. Accordingly, your continued access or use of this Web site is deemed to be your acceptance of the modified Terms and Conditions.

Links to other websites

This Web site may include links to other internet sites. We do not endorse any such web sites and We are not responsible for the information, material, products or services contained on or accessible through those web sites. Your access and use of such web sites remains solely at your own risk.

You may only link to this Web site with Our express written permission. We expressly reserve the right to withdraw Our consent at any time to a link which in Our sole opinion is inappropriate or controversial.

Limitation of liability

In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.

Nothing in these Terms and Conditions shall exclude or limit Our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

Disclaimer of warranty

To the maximum extent permitted by law, We disclaim all implied warranties with regard to the information, services and materials contained on this Web site. All such information, services and materials are provided "as is" and "as available" without warranty of any kind.

Indemnification

You agree to indemnify, defend and hold Us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms and Conditions.

Miscellaneous

These Terms and Conditions contain all the terms of your agreement with Us relating to your use of this Web site. No other written or oral statement (including statements in any brochure or promotional literature published by Us) will be incorporated.

West Midlands Trains Ltd. makes no warranty whatsoever for the reliability, stability or any virus-free nature of any software being downloaded from this web site, nor for the availability of the download sites where applicable.

All software products downloaded from any section of this web site or via a link pointed to by this web site are downloaded, installed, and used totally and entirely at the users own risk.

Your use of this Web site, any downloaded material from it and the operation of these Terms and Conditions shall be governed by, construed and interpreted in accordance with the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the English Courts. We reserve the right to bring proceedings in the Courts of the country of your residence.