Hemel Hempstead at a glance
Address:
Hemel Hempstead stationLondon Road
Hemel Hempstead
Hertfordshire
HP3 9BQ
Ticket office:
Monday to Friday: 06:00 - 20:00Saturday: 07:00 - 20:00
Sunday: 08:00 - 19:00
- Ticket office
- Step-free access
- Prepurchase collection
- Car park
- Ticket machine
- Toilets
- Taxi-rank
Station information
Staffing level | Part time |
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CCTV | Yes |
Information systems |
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Station operator | London Northwestern Railway |
Ticket office opening times | There are 3 Ticket Vending Machines available at Hemel Hempstead, located inside the Booking Hall and outside the station entrance by the short stay car park. These machines accept card payment only.
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Pre-purchase collection | Yes |
Ticket machine | Yes |
Smartcards issued here | No |
Validate Smartcards here | No |
Penalty fares | LM |
Customer service information | Please contact our Contact Centre team on: 0333 311 0006. Who are open during the following times: Monday to Friday: 07:00 - 19:00 Saturday and Sunday: 08:00 - 16:00 Bank Holidays: 08:00 - 16:00 except Christmas Day and Boxing Day **Hemel Hempsted is accredited by the Secure Station Scheme** |
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Left luggage | Available: No |
Lost property | Available: No |
Seated area | Yes
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Station buffet | Yes
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Toilets | Yes
The toilets and accessible toilets (non-RADAR) are located within the Booking Hall Concourse. All toilet facilities are only available during Booking Office opening hours: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed. |
Baby changing facilities | No
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Wifi |
No
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Post box | Yes
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ATM machine | Yes
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Shops | Yes
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Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . 24 hours, 7 days a week (except Christmas Day and Boxing Day)
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Staff help | This station is staffed part time. This means that during 'staff help available opening times' your assistance will be provided by station staff. Any other time, our on-train Conductors will provide your assistance onto the train.
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Induction loop available | Yes |
Ticket machine | Card payment only. Yes
|
Accessible booking office counter available | Booking clerk would go outside and serve the customer. No
|
Ramp for train access available | Yes
|
Accessible taxis information | Accessible taxis are available |
Accessible public phones | Public telephones are not accessible |
National Key toilets available | Yes
The accessible toilets (non-RADAR) are located in the Booking Hall Concourse. The toilet facilities are available: Monday - Friday 06:00-20:00, Saturday 07:00-20:00 and Sunday 07:30-19:00. The toilet facilities are not available when the Ticket Office is closed. |
Step free access | This station has been classified as a step-free access category B2 station. This means that there is some step-free access to all platforms - please check details. More information on the step-free classification system can be found at https://www.orr.gov.uk/media/10955 The assistance meeting point is at the ticket office during 'staff help available opening times' When station staff aren't available, the assistance meeting point is on the platform where your service is due to depart. Our on-board conductors will help you onto the train, so please make sure you attract their attention as the train comes to a stop on the platform. |
Ticket gates | Yes
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Impaired mobility set down available | No
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Wheelchairs | Yes
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Hemel Hempstead Station Car Park
Car park 1 | Station Car Park |
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Car park 1 operator | SABA UK |
Car park 1 spaces | 492 |
Car park 1 opening times |
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Car park 1 charges |
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Car park 1 contact details | Telephone: 0330 123 5247 |
Onward travel | Information to plan your onward journey is available in a printable format here |
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Cycle storage available | Yes |
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Cycle storage spaces | 200 |
Cycle storage sheltered | No |
Cycle storage CCTV | Yes |
Cycle storage location | Car park |
Cycle storage types |
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Rail replacement information | In the event of engineering the bus/coach will collect from: Public service bus stops outside station entrance. |
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Taxi rank |
Follow this link to find the station map